A Hotel Associate is the primary point of greeting for guests at a hotel. They are responsible for providing excellent customer service, overseeing check-ins and check-outs, and addressing guest concerns. Additionally, they often conduct tasks such as taking phone calls, scheduling rooms, and providing facts about the accommodation and its service
A Front Desk Agent is the initial point of greeting for guests at a resort. They are responsible for providing excellent customer service, managing check-ins and check-outs, and resolving guest concerns. Additionally, they often conduct tasks such as taking phone calls, scheduling rooms, and providing information about the hotel and its facilities
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